Service Level Contract

Your Business, Always On

• 🔋 UPS Service Level Agreement

  We ensure uninterrupted power supply with 99.9% uptime, guaranteeing continuous operations. Our SLA includes:
  ✔ 1-hour response time for critical failures
  ✔ Quarterly preventive maintenance to ensure battery health
  ✔ 24/7 remote monitoring for real-time fault detection
  ✔ Battery replacement within 24 hours of failure detection
  ✔ Emergency support to prevent downtime

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  🖥️ Server Service Level Agreement

  Our server SLA guarantees 99.95% uptime, ensuring smooth business operations. Key features include:
  ✔ Critical issue resolution within 30 minutes
  ✔ Daily or weekly backups to protect data
  ✔ Monthly patch & security updates to prevent cyber threats
  ✔ Disaster recovery plan ensuring recovery within 4 hours
  ✔ 24/7 monitoring to detect performance issues proactively

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  🌐 Network Service Level Agreement

  Your network is the backbone of your business, and we provide 99.99% uptime with:
  ✔ Less than 50ms latency for smooth connectivity
  ✔ Guaranteed packet loss below 1% to maintain performance
  ✔ Critical issue response within 1 hour, minor issues within 24 hours
  ✔ Continuous monitoring and real-time alerts
  ✔ Optimized bandwidth management for efficiency